Covid19 Client Guidelines  



We would much appreciate if you could please note the following guidelines carefully before your appointment.

Booking Appointments

We are only accepting pre-booked appointments, no walk ins at this time. Appointments can be booked via our website

Please Arrive on Time

Please arrive on time for your appointment. To keep things moving safely and efficiently we will be unlikely to accommodate late arrivals. If you arrive early, we might require you to wait outside for a short time before your stylist or technician can sit you down to begin your appointment. You will be met by your stylist at the door who will take your temperature with a forehead thermometer.

Please help us protect each other

You will need to bring and wear a face-covering throughout your appointment, masks are available to purchase for £1 in salon. Team members will be wearing visors and masks in accordance with government guidelines.

No Refreshments or magazines

Sadly we wont be able to serve any refreshments at this time, and we have removed magazines temporarily. We recommend that you bring your own drinks and snacks if you are coming in for a colour appointment. Wifi is available.

Card payments only

We are unable to take cash payments and will only be accepting card and contactless payments are preferred.

Social Distancing

We ask that everyone do their absolute best to honour social distancing measures while in the salon.


Styling stations and chairs will be disinfected before each service. Door handles, bannisters and surfaces will be regularly sanitised.

Hand Sanitiser

We will require everyone to sanitize their hands on arrival at the salon, you will be offered sanitiser by a stylist.

Please arrive alone

We usually welcome everyone with open arms but unfortunately we kindly ask that you arrive alone for your appointment. We are not able to accommodate any extra guests, children or pets.

Travel Light

Please only bring necessities. Although we do have spaces for your coats we won’t be able to accommodate shopping bags etc.

Feeling unwell

If you or someone in your household is felling unwell, please get in touch as soon as possible. We will re arrange your appointment. Please don’t come to the salon as we have full authority to decline your appointment if you are showing any signs of Covid-19. We would appreciate at least 48 hours notice where possible.


We will still be stocking our shelves with our much-loved products but please refrain from touching them. Just ask our lovely team members for assistance when you need any help.

Services Available

Certain services have had to be removed to comply with government guidelines. All hair must be washed, (as it may be contaminated) therefore we are offering a quick wash and cut/ trim in place of dry cuts and trims.

Toilet Facilities

Our toilet will be open. This will be sanitised before each use. If you need to use the toilet please notify your stylist.

We care about your wellbeing and safety. We promise that we will strive to make sure your future appointments with us will be as relaxing and enjoyable as possible. We want to assure you that we have implemented a strict hygiene regime and it is our top priority to keep our lovely team and clients protected at all times.

Everything is subject to change and we will make sure you will be updated accordingly.


Contact us

9 Church Street
Tel: 01432 266233
Mob: 07723 333317


We want you to feel fabulous. Escape started in 1999 at our old premise in St Owens Street, Hereford and decided to move to a more centralised location for the convenience of our client to Church Street, Hereford.

Current Hours | Covid-19

Monday: 8:30AM - 5:00PM
Tuesday: 8:00AM - 8:30PM
Wednesday: 8:00AM - 8:30PM
Thursday: 8:00AM - 8:30PM
Friday: 8:00AM - 8:30PM
Saturday: 8:30AM - 5:00PM